Do the animations purchased in the store need additional cleaning?
All animations have already been processed and manually cleaned by our animators, so they are completely ready to use!
How to transfer your animations to my character?
Especially for you, we have recorded detailed instructions for auto-rigging and retargeting animations in the "How to use" section!
What if I didn't find the animations I need?
- What if I didn't find the animations I need?
- Write to us about which animations you could not find and why you need them at the support mail. We will try to add them as soon as possible. We pay attention to every message and are interested in fully satisfying the needs of our users.
In what format will I receive the animation upon purchase?
All animations are in fbx format with animated skeleton without mesh at 24/30/60/240 fps.
Where can I download animations that I have already bought?
Purchased animations can be viewed and downloaded in your account in the "Purchases" section.
I bought an animation where the character shoots from a machine gun, but there is only a skeleton in the downloaded file. Where can I download it with the machine gun?
Animations are sold without 3D models of weapons and additional items.
How often are new animations added to the store?
We add about 20 animations daily!
Can your animations be transferred to Meta Human in UE 5?
Of course! In the How to use section, you will find a detailed guide on retargeting our MetaHuman animations in Unreal Engine 5!
Is it necessary to refer to the author of the animations?
All of our animations are Royalty Free, so there is no need for reference. However, we would love it if you credit us in the closing credits!
Is it possible to choose the gender of an actor when ordering animation in the "ONLINE MOCAP" section?
Oh sure! Male characters are always recorded by men, and female characters by women. But if you have any preferences, then inform us about them in the order, and we will take them into account!
I want to order professional dances in the "ONLINE MOCAP" section. Can your actors do it?
Of course! For non-standard animations, we hire professionals working in that field - be it a dancer, stuntman, or any other profession!
Can I order not only animation, but also the creation of the entire project, including directing, visualization and sounds?
We have our own studio with a full production cycle of turnkey projects, so you can contact us through the studio website: monter.studio
My studio is located in Cyprus and I want to use the equipment rental service accompanied by a technician. Can you come to our studio?
Of course! We can fly to any country that has no obstacles to air traffic, including Cyprus!
Is it possible to use a scene from the film as a video reference when ordering animation in the "ONLINE MOCAP" section?
If you want an exact copy of what happens in this scene, then of course!
What equipment do you use to record animations?
We have been working with motion capture since 2016 and during this time we have tried all the equipment, choosing the best solutions that are used in the film production and gaming industry:
— XSENS MVN LINK MOTION CAPTURE SUIT
— MANUS QUANTUM METAGLOVES FOR XSENS GLOVES
— HEAD CAMERA SYSTEM WITH GOPRO HERO
Is it possible to pay with a Russian bank card?
Yes, we accept cards of all countries for payment, including Russian ones.
Is it possible to change the email that my account is linked to?
Yes, both email and password can be changed in your account in the "Settings" section!
Is it possible to change the Telegram that my account is linked to?
So far, this possibility is not provided.
What language is spoken in support?
Our specialists speak both English and Russian.
